Privacy Policy

In accordance with the GDPR regulation, we have prepared terms and information regarding the protection of personal data. You don't need to worry about anything unusual. We take care of your personal data, protect it diligently, and do not share it with third parties, except for essential partners such as carriers and suppliers. We believe that our newsletters with updates will always bring you joy, but of course, you can unsubscribe at any time directly in the footer of each email.

Michal Učeň - Terve.cz is the data controller in accordance with Act No. 101/2000 Coll., on the protection of personal data, and in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of individuals concerning the processing of personal data and the free movement of such data. If you have any questions, requests, or other matters related to personal data and its processing, please contact us using the following details:

Address: Michal Učeň - Terve.cz, Zikova 22, 628 00 Brno
Phone number: +420 775 232 072
Contact email: info@terve.cz

The privacy policy below applies to all personal data processing activities, regardless of whether personal data is provided and processed through the website www.terve.cz, www.terve.sk, or in other activities to the extent applicable to specific processing activities.

Registration on the Website

You can register on the website through a registration form and create your user account. The registration form requires you to fill in the necessary information, including your first and last name, email, phone number, billing and correspondence address, and password to access the account. Keep your account login information confidential.

Through your user account, you can place orders, track order status, and manage your account, including the information entered. Please note that we have the right to cancel your user account without compensation if your account is used to violate good manners, applicable laws, or the terms you agreed to when creating the account.

Protection of Personal Data

When placing an order, registering a user account, submitting an inquiry, or subscribing to the newsletter, you provide Michal Učeň - Terve.cz with some of your personal data. Additionally, during the use of the website, other data is collected, stored, and processed, which Michal Učeň - Terve.cz has access to. By submitting your data and using the website, you agree to the processing and collection of your personal data for the stated purposes, in most cases until you express your disagreement with further processing. In the case of registering for the newsletter, submitting an inquiry, or creating a user account without ordering goods, your consent to the processing of your data serves as the basis. When providing data during a goods order, the basis is that we need the data to conclude a purchase agreement and fulfill the obligations arising from it. In some cases, we may process your personal data based on our legitimate interest, which includes the development, promotion, and improvement of our business.

Definition of Personal and Other Data

Personal data is the information you voluntarily provide us when placing an order, communicating with us, making an inquiry, or registering. Personal data refers to all information that identifies or can identify a specific person. Personal data includes, in particular, first and last names, email addresses, billing and delivery addresses, and phone numbers.

Other data automatically collected in connection with the use of the website includes IP addresses, browser types, devices, operating systems, access times and frequencies, information obtained via cookies, and similar data. Note that we may collect this additional data even without registration and whether or not you are purchasing on the website. This additional data helps us identify cookies, as we inform you when you first visit the website.

Use of Personal and Other Data

We use personal and other data to primarily grant you access to your account and use of the website. It is also necessary for us to conclude a purchase agreement via an order, to know who we are concluding the agreement with, where to deliver the goods, and to contact you if necessary. We also use the data for communication regarding your account and user support.

The data may be used to improve our services, for business and marketing purposes, i.e., maintaining a user database of the website and offering goods and services, for the duration of the legal reason for this processing and use of personal and other data. In some cases, such as placing an order, we may do so until you object; in other cases, we may do so only with your consent, which you are always asked to give and are informed of the purpose for which you are providing consent. You can withdraw consent to receiving marketing communications and emails at any time via email or by using the link provided in the marketing communication.

We use the Biano Star service, provided by Biano s.r.o., for collecting customer reviews. Your personal data is processed for the purpose of sending review requests and generating product and shop ratings. You can opt out of this processing at any time via links provided in review-related emails. Your right to use our e-shop remains unaffected.

Management and Processing of Personal Data

Michal Učeň - Terve.cz is the data controller. Processing of your personal and other data may be delegated to third-party processors. All data collected is secured against misuse.

Personal data will be processed for as long as necessary to fulfill the agreement and secure the resulting claims. In the case of processing based on a subscription to marketing communications or a user account creation, data will be processed until you withdraw your consent or otherwise indicate that you no longer wish such processing of your data.

We may send newsletters (marketing communications) about products and services from our e-shop to the email address you provided when concluding the purchase agreement. The purpose of processing your personal data is to inform you about new items, promotions, and services in our e-shop. You can unsubscribe from the newsletter at any time by clicking the link in the email.

Your personal data will not be shared with any other party. Exceptions include external carriers (Zásilkovna, GLS, DPD, Česká pošta), suppliers, and hosting providers (WEDOS Internet, a.s.), who are given access to the minimum data necessary to deliver goods or provide services. We also collaborate with Mailchimp for newsletters, hosted by Rocket Science Group, USA, which is Privacy Shield certified.

For reviews, your email may be shared with Heureka, Zbozi.cz, and Biano.cz for customer satisfaction surveys. We may also share your email with Seznam and Google for targeted marketing.

Rights Regarding Personal Data

You have the right to access your personal data and information about its processing – the purpose, what data we process, and who the recipients are. You can request the deletion of your personal data, correction of inaccuracies, or object to processing.

If you believe your personal data is being processed unlawfully, you can request an explanation or file a complaint with the Office for Personal Data Protection (www.uoou.cz).

Consent to Use Cookies

The website uses cookies for its functionality and may use services like Google Analytics, Seznam.cz’s Sklik, and Biano. You agree to the use of cookies by using the website. You can block cookies in your browser settings.

Details about cookie usage

Remarketing Activities

We use remarketing tools such as Google Ads and Seznam’s Sklik to show personalized ads. To disable these, adjust your browser settings to block cookies.

Brno, January 1, 2022