Contact

Customer Information

We are happy to answer your questions about our products or your order. Send us an email or give us a call:

Email: info@terve.cz (we respond within 24 hours)
Phone: +420 775 232 072 (Czech, English)

Return Address and Complaints

Please send items returned within 30-day period or items for complaints to our warehouse address:

Mail Step, a.s (Terve e-shop)
Do Čertous 2760/10
193 00 Prague 9
Czech Republic

Billing Address

Michal Učeň - Terve.cz
Zikova 22
628 00 Brno
Czech Republic

VAT ID: CZ8411253785
Business ID: 76645509

Bank Details
Bank: Fio Banka, a.s.
Account in Czech Republic in CZK: 2100396195 / 2010

Account for SEPA payments in EUR: CZ8120100000002400639312
BIC/SWIFT: FIOBCZPPXXX